Posts filed under 'Complaints'
Today I received a posted a response letter to Southwest Airlines’ Customer Relations & Rapid Rewards department in response to a letter I received from them that was sorely disappointing. The letter reads:
“Dear Ms. Carter,
Thank you for your letter on January 22, 2008. I really appreciate your bringing to my attention the dangers to my Southwest Rapid Rewards account. I am concerned about the security breach you wrote about in the letter because I have never let my personal account information be shared with anybody not even my sister.
As you can tell I am a very frequent flyer of Southwest Airlines having flown hundreds of segments on your airline for both work and pleasure. It disturbs greatly that you have written that you will no longer be responsible for the security of my account because you suspect that Awards have been sold, brokered, or bartered.
I did not sell my awards ticket although I often give them away to my sister and relatives for their use as my company always covers any last minute travel I make, and I always book early on Click n’ Save specials for personal travel and find very little use of the Awards for myself. This activity has caused you to flag my account as being suspect, which is understandable, but it is still very disturbing that instead of writing to inquire if such a thing has happened the airline policy is to no longer protect the consumer account and use coercion upon loyal Southwest flyers.
I wanted to write to express my great disappointment in Southwest Airlines and feel that my loyalty to your company is unwarranted and hope that in the future should any Southwest flyer’s account be compromised, that you would stand behind your members and not behind suspicions.
Sincerely yours, a very frequent flyer.”
I started using Southwest over 10 years ago on my first flight to Chicago to visit my future college. I tell my friends how I love it, but today I was sorely disappointed in the thingly veiled threat I got as a letter from them. You’d think that somebody who has flown hundreds, yes hundreds of flights with them would deserve more trust or at least a different form letter? Maybe I’m asking too much of corporate america and all that exists now between a consumer and company is suspicion and blame.
January 29th, 2008
I wrote this really comprehensive objective post and WordPress ate it. Now you’re going to be stuck with the non-objective two minute summary.
Problem 1: I ordered a product through buy.com and google checkout on Nov. 7th. I have not received my order and google has already charged me. Today is Nov. 30th.
Problem 2: I can’t check my order status through buy.com, the vendor who is supplying the merchandise, instead I have to go through my sucky gmail account and reply to the email confirmation.
Disclaimer: I am not a google hater or Yahoo! lover, but it’s wrong for a business to take your money, and not give you your order. It is also bad user experience for the vendor, buy.com in this case, to have google checkout ruin the experience of a loyal customer.
Other vendors and buy.com in the past have given refunds or partial refunds for delayed or unfulfillable orders. Instead with google checkout I am stuck viewing and discussing my order issues through my gmail account and then searching on buy.com for the product info and current product availability status. For the less advanced user and loyal customers how is buy.com to know when there is a problem?
December 1st, 2006
It’s been over a month now since my first post regarding Skype free to any landline in the US and Canada. I am still thoroughly convinced that the promotion is a lie or laden with so many special terms and conditions that nobody really gets a free call.
I have yet to get a free call although I’ve tried at different hours, to different numbers, from different accounts, etc. You name it I probably tried it. Skype stil has not replied to my support request via their billing system. You might say “maybe you didn’t put Skype on your approved whitelist and the emails are going to spam.” NOT! I still get payment information from Skype but no responses to any of my questions.
Why do I find this process offense and disappointing?
1) I pay for Skype (why I still use them will be the topic of a future post)
2) I pay for Skype
3) I have used and paid for over $50 of phone calls on Skype, and I’ve only sent them two emails regarding account crediting problems.
4) They took my money and they took it in a way that was contrary to their marketing.
5) They lied.
July 27th, 2006
I am an avid Skype user, but I find their marketing to be misleading. They say free calls to North American landlines, but I have yet to get credit back or get free calls. I’ve looked for free calls, but I keep getting money deducted. This is a copy of my third support request to Skype. The first two have gone unanswered. Let’s see what happens with the third. Feel free to send me feedback about your experience with this.
Hi,
This is my third try to ask how the north american calls for free. We keep getting deducted skype credit for our north american calls.
boo skype. please respond this time.
Yu Shan
Let’s see what they say. BTW Skype team I just encouraged three new users of Skype North America yesterday and they love you but not your prices.
July 6th, 2006
