Google checkout sucks & a short why
I wrote this really comprehensive objective post and WordPress ate it. Now you’re going to be stuck with the non-objective two minute summary.
Problem 1: I ordered a product through buy.com and google checkout on Nov. 7th. I have not received my order and google has already charged me. Today is Nov. 30th.
Problem 2: I can’t check my order status through buy.com, the vendor who is supplying the merchandise, instead I have to go through my sucky gmail account and reply to the email confirmation.
Disclaimer: I am not a google hater or Yahoo! lover, but it’s wrong for a business to take your money, and not give you your order. It is also bad user experience for the vendor, buy.com in this case, to have google checkout ruin the experience of a loyal customer.
Other vendors and buy.com in the past have given refunds or partial refunds for delayed or unfulfillable orders. Instead with google checkout I am stuck viewing and discussing my order issues through my gmail account and then searching on buy.com for the product info and current product availability status. For the less advanced user and loyal customers how is buy.com to know when there is a problem?
Add comment December 1st, 2006
